FAQ & Support
FAQ
Quick answers and links when you are stuck in SmartBookz GoldLoan.
What is this page?
Use this FAQ when you need a fast answer. For full steps, open the linked guide.
Common questions
| Question | Answer |
|---|---|
| How do I log in? | Sign up & login |
| Where is Add Pledge? | Customers → open customer → Add Pledge — not from empty Pledge Master only |
| How do I record customer payment? | Receipts → New Receipt |
| How do I close a loan? | Customer pledge → Pay and close — Edit, renew & close |
| Why is a button missing? | Your role — ask admin Users & roles |
| Why are numbers wrong? | Wrong branch in app bar or date filter |
| How do I set gold rate today? | Gram Price Master |
Error help
- Common errors — messages and fixes
- Contact support — when to email/chat SmartBookz
New shop checklist
Company & masters
First customer and pledge
First receipt
End of day