FAQ & Support
Contact support
When and how to contact SmartBookz support — what information to send for faster help.
What is this page?
Contact SmartBookz support when the app blocks your work, numbers do not match after you tried Common errors, or you need billing/plan help.
Before you contact support
Try quick fixes
Correct branch, refresh page, check Common errors.
Ask your admin
Permission, gram price, interest slab, subscription limit.
Gather details
See checklist below — support answers faster with complete info.
What to send support
| Information | Example |
|---|---|
| Company name | ABC Gold Finance |
| Branch name | Main Street |
| Your login email | staff@shop.com (never send password) |
| Screen / module | Receipts, Pay and Close, etc. |
| Pledge or voucher number | GL-2024-00123 |
| Date and time | 16 May 2026, 2:30 PM |
| Screenshot | Full screen including error message |
| What you clicked | “Save Receipt” twice, etc. |
When to call vs email
| Urgent (same day) | Can wait |
|---|---|
| Cannot open shop — all users locked out | Report layout question |
| Money posted wrong amount — need guidance | Feature how-to (use docs first) |
| Subscription paid but still blocked | Training request |
Billing and plan
- Open Subscription for plan name and usage.
- Send payment reference if upgrade did not apply within expected time.
What support may ask you to do
- Clear browser cache or try another browser (Chrome recommended).
- Temporary admin login to reproduce (your policy permitting).
- Export Daily Register or screenshot Activity Logs for investigation.