FAQ & Support
Common errors
What common SmartBookz messages mean and what shop staff should do next.
What is this page?
When the app shows a red error message or something “does not work,” use this table first. If still stuck, see Contact support.
Login and access
| Message / problem | What to do |
|---|---|
| Invalid email or password | Check caps lock; ask admin to reset password |
| Unauthorized / 401 | Log out and log in again; session expired |
| Page not in sidebar | Role permission — Users & roles |
| Cannot see old dates | Date restriction on role — ask admin |
Customers and pledges
| Message / problem | What to do |
|---|---|
| No New Customer | No add permission |
| Customer not found after save | Refresh; wrong branch |
| No Add Pledge | Permission or plan pledge limit — Subscription |
| Gram price zero / cannot transfer | Set Gram Price Master today |
| Pay and Close disabled | Pledge not current, or repledge (RP) blocking — open pledge status |
| Pledge limit reached | Upgrade plan or close test pledges |
Receipts and payments
| Message / problem | What to do |
|---|---|
| New Receipt greyed out | Plan receipt limit or no permission |
| Balance not updated | Receipt not linked to pledge — edit receipt |
| Delete warning Chart of Accounts | Supervisor only — understand reversal |
| Payment not found | Wrong date filter on Payments Made |
Expenses
| Message / problem | What to do |
|---|---|
| Validation error on save | Read fields highlighted in red |
| Cannot update payment | Expense already paid — use Payments to adjust per policy |
| Add at least one expense line | Click Add Expense Line |
Settings and reports
| Message / problem | What to do |
|---|---|
| Opening balance not balanced | Debits ≠ credits — fix with CA |
| Year-end blocked | Fix items on checklist screen |
| Pay and Close slab error | Add tenure range in Interest Slab |
| Report “Something went wrong” | Refresh; check branch; contact support if repeats |
General fixes (try in order)
Check branch
App bar → correct branch selected.
Refresh page
F5 or browser refresh (do not pay twice).
Retry once
Single click on Save — wait for success or error.
Ask admin
Permission, plan limit, or master data (gram price, slab).
Contact support
With screenshot, time, and pledge/receipt number.