Auction letters & transfers

Generate auction letters and transfer pledges — step by step for staff handling defaults and branch moves.

What is this page?

When a loan is overdue for auction, or gold must move between processes, use auction letter printing and Transfer Pledge from pledge details.

Templates come from Template Editor (auction type).

Auction letter — legal/statutory notice before auction (format depends on your state rules).
Transfer Pledge — change how the pledge is held (e.g. transfer workflow, additional loan structure) per shop policy.

Open the pledge
Customers → customer → open pledge details (or find via Pledge Master).
Generate letter
Use your deployment’s auction letter or print action (often from pledge actions or tools). Pick auction template if asked.
Preview
Check customer name, pledge number, dates, and amounts on PDF/print preview.
Print or save
Print copies for notice board/mail per law. Save PDF in customer file if your process requires.

Open current pledge
Pledge must be current. RP (repledge) status may block transfer — read disabled reason on button.
Pledge Actions → Transfer Pledge
Start the transfer wizard.
Fill transfer details
Enter jewel/loan lines, gram price, and any additional loan amount the screen asks for.
Complete payment split
Denomination drawer may show Pay and Close and Add Pledge sections for cash split.
Confirm Transfer Pledge
Wait for success. Verify new pledge/transfer state in customer list.

Tip	Why
Keep scanned notices	Audit and disputes
Set gram price before transfer	Zero gram price blocks transfer (message on screen)
Use Template Editor for wording	Owner can fix legal text without code

Problem	What to do
Transfer button disabled	RP active, wrong status, or silver/brass rules
Letter missing fields	Fix template placeholders in Template Editor
Wrong customer on letter	Re-open correct pledge and regenerate